Privacy Statement

Information Collection and Use

Vantage neither owns nor ultimately exercises direct control over any end-user information provided by an institution or client using the product. The information provided is used simply and exclusively to ensure that an end-user gains access to and is able to use the program successfully. All end-user information provided to Vantage remains absolutely confidential at all times. Vantage does not use, transmit or disseminate any end-user information for any other purpose then to effectuate and fulfill its responsibilities and obligations to the end-user client. Vantage neither requests, culls or collects any additional information about any end-user that is not directly provided by client or included within client's request of Vantage (as part of the services provided). E-mail addresses and user names are collected from users requesting support and/or technical assistance by contacting the customer support team via telephone or e-mail (This email address is being protected from spambots. You need JavaScript enabled to view it.). This information is only collected to process the support request. At times, Vantage uses non-specific user services data only for services/system troubleshooting and/or quality control purposes. If information is collected for such purposes, end-users are not personally identifiable- their identities are completely anonymous and never subject to release or publication.

The client bears exclusive responsibility for and is deemed to exercise ultimate policy and decision-making authority over any and all aspects or associated undertakings of its use of the service or product. This encompasses use that is not specifically delegated and assigned in writing to Vantage, including but not limited to: policies, decisions, measurements or judgments made by the client or others with respect to the ability or suitability of end-users in connection with the use of the service or product.

The Help Section

In the event that you have a support or technical issue with the product or associated service and require support or technical assistance, we will collect personally identifiable information such as your name, e-mail, phone number and location in order to process your support or service request. This information is not shared with any third parties for their promotional purposes and is solely used to fulfill your request. In compliance with regulations we will, upon written request of the owner of that information delete all information.

Service/Product Configuration

Vantage works in tandem with clients. Generally, your company provides limited details about an end-user-such as the name, role, and phone number. This information is used solely for the purpose of provisioning end-user's services within Vantage's secure service delivery platform in order to facilitate the products and services requested. In addition, an authorized client official may also directly enter a particular end-user's information in order to request and/or facilitate services and products for said end-user.

Your Rights to Deletion and Changes to End-user Information

Client and end-users have the right to access a copy of your personal user data, the right to make corrections, right to delete data, restrict the processing of your data, object to the processing of your data, request transfer of your personal data, to complain about the processing of your data and withdraw your consent to processing of your data. You may request deletion of end-user information or request that your username and system credentials be deactivated if you no longer desire to use the product. Kindly e-mail our Customer Support at This email address is being protected from spambots. You need JavaScript enabled to view it., contact Customer Support by telephoning 1 800.493.3750 or make your request in writing addressed to Customer Support, Vantage, 444 Oxford Valley Road, Langhorne, 19047. The client through which your information is provided may have other policies relevant to use of our platform. Your rights may be further dictated by General Data Protection Regulation promulgated by the European Union. You can visit the government website at

We will retain your information for as long as your account is active or as needed to provide you services. Your information will be deleted upon your request, upon request of the client or, upon completion of services with our company. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

The Data Protection Officer is Kevin MacClay and he can be reached This email address is being protected from spambots. You need JavaScript enabled to view it. or call 1 800.230.2213.

International Data Transfers

All collected information is stored in secure hosting facilities within the United States of America. In the event any of your personal information is transferred to countries outside of the United States, it shall be protected with appropriate safeguards including AES-256 encryption.


A cookie is a piece of data stored on a user's computer and tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while using the product. User session ID cookies are used to speed and enhance an end-user's navigation within the product. Once a user closes the browser, the cookie automatically terminates.

Log Files

Like most standard Internet website servers and services, Vantage uses log files that identify a user's Internet protocol (IP) address, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, to administer the services. This information is used exclusively for the purposes of troubleshooting or quality assurance measures. If information is collected for such purposes, end-user information is never subject to release or publication.


Vantage never sells, shares, rents or distributes information provided by end-users or clients to anyone other than a designated or authorized representative of client. Under certain circumstances, Vantage may be directed to disclose personally identifiable information when required by law based upon a good-faith belief that such action is necessary to comply with an appropriate law enforcement investigation, current judicial proceeding, court order or legal process served on the Vantage website.


Our service may include links to other websites whose privacy practices may differ from those of Vantage. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.


Vantage takes every precaution to protect user information. Information is protected both online and offline. Any information provided to Vantage is restricted to Vantage officers and employees. Only employees who need the information to perform a specific job (customer service, help desk, and technical personnel) are granted access to personally identifiable information. Furthermore, all employees are kept up-to-date on our security and privacy practices. From time to time, as new policies are added or existing policies are modified, employees will be notified and/or reminded about the importance Vantage places on privacy and how they can ensure that information is protected. In addition, all computer Internet servers on which Vantage stores information are kept in a secure environment, behind locked databases.

Site and Service Updates

Vantage sends site and service announcement updates to its users by e-mail. However, these communications are not promotional in nature. If you do not wish to receive these updates, you may click on the unsubscribe link located on the bottom of the e-mail. If you have additional questions, please e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. or call 1 800.493.3750. Vantage communicates with users to provide requested services regarding their account via e-mail or phone.

Changes to this Privacy Policy

This Privacy Policy may change from time to time. If it does, modifications will be indicated on the login page and on Vantage home page to ensure that users are aware of any such changes. If at any point Vantage modifies its policies for using personally identifiable information as detailed and outlined at the time a particular user first gained access to use the product, Vantage will notify that user prior to the change becoming effective by sending an explanatory e-mail, provided the user has not opted out of all communication with the site or deleted/deactivated their user account.

Contact Information

If you have any questions regarding this Privacy Policy, contact Vantage Unified Communications:

444 Oxford Valley Road
Langhorne, PA 19047
1 800.493.3750
This email address is being protected from spambots. You need JavaScript enabled to view it.